Privacy Policy

Effective Date: November 15, 2025

1. Introduction

Ludwig Lane Studios (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (www.ludwiglanestudios.com) or interact with our services and explains our practices for collecting, using, maintaining, protecting, and disclosing that information.

By using the Website or engaging with our studio, including member areas and payment systems, you accept the terms described in this Privacy Policy. If you do not agree with our policies and practices, you should not use our website.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

A. Personal Information Provided by You

  • Full name, email address, physical address, phone number

  • Parent/guardian information (for students under age 18)

  • Student age, grade, school, and music instrument information

  • Payment details including credit/debit card information (processed securely via Stripe)

  • Enrollment and attendance history

  • Login and account information

B. Usage and Device Information

  • IP address, browser type, time zone, device type

  • Site navigation (pages visited, time spent on pages)

  • Cookies and tracking identifiers (see Section 6)

3. How We Use Your Information

We may use your information in the following ways:

  • To Provide Services: Enroll students, schedule classes, and track attendance.

  • Billing and Payments: Process payments and manage invoices via third-party providers like Stripe.

  • Communication: Send lesson reminders, cancellations, changes, receipts, newsletters, and upcoming events via email or text (with consent).

  • Customer Support: Respond to queries and troubleshoot issues.

  • Marketing and Promotion: (With consent) Share testimonials or media for social media and promotional use.

  • Legal Compliance: Maintain records for reporting or legal obligations.

4. Disclosure of Your Information

We may share your information under the following circumstances:

  • Service Providers: With trusted service providers such as payment processors (Stripe), communication platforms, scheduling software, website hosting services, etc.

  • Legal Requirements: If required by law, regulation, subpoena, or court order.

  • Protection of Rights: When necessary to protect the rights, property, or safety of Ludwig Lane Studios, our users, or others.

  • Studio Transfers: If the studio changes ownership, your data may be transferred to the new owner subject to the same privacy principles.

We do NOT sell your personal information to marketing companies or advertisers.

5. Communications & Consent

By enrolling or creating an online account with Ludwig Lane Studios, you consent to receive:

  • Email notifications regarding lessons, billing, and updates

  • SMS/text messages regarding schedule changes or reminders (message/data rates may apply)

You may opt out of promotional communications at any time by responding “STOP” to texts or using the unsubscribe link in emails. Transactional messages (like receipts or urgent updates) may still be sent.

6. Cookies, Tracking Tools & Analytics

We use cookies and similar technologies to:

  • Personalize your experience

  • Maintain login sessions

  • Collect site analytics to improve services

Examples include session cookies, tracking pixels, and Google Analytics. You can manage or disable cookies through browser settings, though doing so may affect website functionality.

7. Data Security

We implement safeguards to protect your personal information:

  • SSL (Secure Socket Layer) encryption for data in transit

  • Tokenization for stored payment information (via Stripe)

  • Limited access controls and employee training

  • Regular audits and system updates

While we do our best to protect your data, no method of transmission over the internet is 100% secure. You are responsible for protecting your account credentials.

8. Data Retention

We retain student and billing data for as long as an account is active and for a reasonable time afterward to:

  • Comply with legal and tax requirements

  • Resolve disputes

  • Maintain business records

You may request to delete your account by contacting us (see Section 13), though some data may be retained as required by law.

9. Children's Data

We do not knowingly collect or solicit personal information from children under 13 without verified parental consent. Parents or guardians must create and manage accounts for minors. If you believe we have collected data improperly, please contact us immediately.

10. Media & Photo Release

With your consent (required during enrollment), Ludwig Lane Studios may use images or video recordings from lessons, recitals, or studio events that feature your child in:

  • Social media posts

  • Studio website and promotional materials

  • Educational resources

You may withdraw this consent at any time by contacting us.

11. International Transfers

Our site is controlled and operated from the United States. If you are located outside the United States and access our website, please be aware that information you provide may be transferred to and processed in the U.S.

12. Third-Party Links

Our website may contain links to other sites, including payment providers and music resources. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before providing personal data.

13. Your Rights

Depending on your location, you may have the following rights:

  • Access and amend your personal data

  • Request deletion (with limitations based on law)

  • Opt-out of marketing communications

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at the information below.

14. Changes To This Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Effective Date” and notify active users via email or notification within the customer portal.

Continued use of our services after updates indicates acceptance of the revised policy.

Contact Information

Ludwig Lane Studios
11904 Ludwig Lane
Bakersfield, CA 93311
📧 Email: ludwiglanestudios@gmail.com
📞 Phone: (661) 748-3057